eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry Description
In 2013 and 2014, eBay deployed several sets of large, interactive touch screens and related technologies in shopping malls and retail stores. These "connected technologies" were used in a variety of ways intended to benefit both shoppers and retailers. In one case, screens served as "digital storefronts" in four locations throughout New York City for a new fashion brand, Kate Spade Saturday. Shoppers could evaluate products using the screens, and transfer the transaction to their smartphone for completion. The company used these screens to launch its brand in New York, and to gather information about the best location for a physical store. In a shopping mall application, large screens were installed in vacant storefronts. In addition to providing shoppers with information about products, and the opportunity to buy, sensors collected detailed information about the flow of traffic near the screens, which could be used by the store or mall. This data included the number of people that passed the screen, looked at it, stopped at it, and interacted with it. This can be contrasted with online advertising, where page views are counted, but there is no way of knowing whether the person even noticed the advertisement. In another application, Rebecca Minkoff's first U.S. retail stores incorporated large touchscreens for browsing and selecting items to be taken to a fitting room. The fitting room mirror was also a touch screen, which the shopper could use to communicate with a sales associate, evaluate accessories or alternate colors, and view selections in different lighting conditions. This case describes technical innovations, and a potential vision for the future of retailing made possible by those innovations. It asks students how eBay should attempt to monetize these innovations, how the data collected should be packaged and utilized, and the implications of eBay's vision for retailing's future.
100% money back guarantee if the quality doesn't match the promise
100% Plagiarism Free
If the work we produce contain plagiarism then we payback 1000 USD
Paypal Secure
All your payments are secure with Paypal security.
300 Words per Page
We provide 300 words per page unlike competitors' 250 or 275
Freebies
Free Title Page, Citation Page, References, Exhibits, Revision, Charts
Case study solutions are career defining. Order your custom solution now.
Case Analysis of eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry is a Harvard Business (HBR) Case Study on Innovation & Entrepreneurship , Texas Business School provides HBR case study assignment help for just $9. Texas Business School(TBS) case study solution is based on HBR Case Study Method framework, TBS expertise & global insights. eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry is designed and drafted in a manner to allow the HBR case study reader to analyze a real-world problem by putting reader into the position of the decision maker. eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry case study will help professionals, MBA, EMBA, and leaders to develop a broad and clear understanding of casecategory challenges. eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry will also provide insight into areas such as – wordlist , strategy, leadership, sales and marketing, and negotiations.
Case Study Solutions Background Work
eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
case study solution
is focused on solving the strategic and operational challenges the protagonist of the case is facing. The challenges involve – evaluation of strategic options, key role of Innovation & Entrepreneurship, leadership qualities of the protagonist, and dynamics of the external environment. The challenge in front of the protagonist, of eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry, is to not only build a competitive position of the organization but also to sustain it over a period of time.
Strategic Management Tools Used in Case Study Solution
The eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry case study solution requires the MBA, EMBA, executive, professional to have a deep understanding of various strategic management tools such as SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.
Texas Business School Approach to Innovation & Entrepreneurship Solutions
In the Texas Business School, eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry case study solution – following strategic tools are used - SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.
We have additionally used the concept of supply chain management and leadership framework to build a comprehensive case study solution for the case – eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Step 1 – Problem Identification of eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry - Harvard Business School Case Study
The first step to solve HBR eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry case study solution is to identify the problem present in the case. The problem statement of the case is provided in the beginning of the case where the protagonist is contemplating various options in the face of numerous challenges that Screens Storefronts is facing right now. Even though the problem statement is essentially – “Innovation & Entrepreneurship” challenge but it has impacted by others factors such as communication in the organization, uncertainty in the external environment, leadership in Screens Storefronts, style of leadership and organization structure, marketing and sales, organizational behavior, strategy, internal politics, stakeholders priorities and more.
Step 2 – External Environment Analysis
Texas Business School approach of case study analysis – Conclusion, Reasons, Evidences - provides a framework to analyze every HBR case study. It requires conducting robust external environmental analysis to decipher evidences for the reasons presented in the eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry.
The external environment analysis of eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry will ensure that we are keeping a tab on the macro-environment factors that are directly and indirectly impacting the business of the firm.
What is PESTEL Analysis? Briefly Explained
PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry case study. PESTEL analysis of " eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.
How to do PESTEL / PEST / STEP Analysis? What are the components of PESTEL Analysis?
As mentioned above PESTEL Analysis has six elements – political, economic, social, technological, environmental, and legal. All the six elements are explained in context with eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry macro-environment and how it impacts the businesses of the firm.
How to do PESTEL Analysis for eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
To do comprehensive PESTEL analysis of case study – eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry , we have researched numerous components under the six factors of PESTEL analysis.
Political Factors that Impact eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Political factors impact seven key decision making areas – economic environment, socio-cultural environment, rate of innovation & investment in research & development, environmental laws, legal requirements, and acceptance of new technologies.
Policy Making Impact on eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Government policies have significant impact on the business environment of any country. The firm in “ eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry ” needs to navigate these policy decisions to create either an edge for itself or reduce the negative impact of the policy as far as possible.
Data safety laws – The countries in which Screens Storefronts is operating, firms are required to store customer data within the premises of the country. Screens Storefronts needs to restructure its IT policies to accommodate these changes. In the EU countries, firms are required to make special provision for privacy issues and other laws.
Competition Regulations – Numerous countries have strong competition laws both regarding the monopoly conditions and day to day fair business practices. eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry has numerous instances where the competition regulations aspects can be scrutinized.
Import restrictions on products – Before entering the new market, Screens Storefronts in case study eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry" should look into the import restrictions that may be present in the prospective market.
Export restrictions on products – Apart from direct product export restrictions in field of technology and agriculture, a number of countries also have capital controls. Screens Storefronts in case study “ eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry ” should look into these export restrictions policies.
Foreign Direct Investment Policies – Government policies favors local companies over international policies, Screens Storefronts in case study “ eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry ” should understand in minute details regarding the Foreign Direct Investment policies of the prospective market.
Taxation & Regulation Impact on eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Corporate Taxes – The rate of taxes is often used by governments to lure foreign direct investments or increase domestic investment in a certain sector. Corporate taxation can be divided into two categories – taxes on profits and taxes on operations. Taxes on profits number is important for companies that already have a sustainable business model, while taxes on operations is far more significant for companies that are looking to set up new plants or operations.
Tariffs – Chekout how much tariffs the firm needs to pay in the “ eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry ” case study. The level of tariffs will determine the viability of the business model that the firm is contemplating. If the tariffs are high then it will be extremely difficult to compete with the local competitors. But if the tariffs are between 5-10% then Screens Storefronts can compete against other competitors.
Government Scheme & Subsidies Impact on eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Research and Development Subsidies and Policies – Governments often provide tax breaks and other incentives for companies to innovate in various sectors of priority. Managers at eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry case study have to assess whether their business can benefit from such government assistance and subsidies.
Consumer protection – Different countries have different consumer protection laws. Managers need to clarify not only the consumer protection laws in advance but also legal implications if the firm fails to meet any of them.
Political System & Stability, and its Impact on eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Political System and Its Implications – Different political systems have different approach to free market and entrepreneurship. Managers need to assess these factors even before entering the market.
Freedom of Press is critical for fair trade and transparency. Countries where freedom of press is not prevalent there are high chances of both political and commercial corruption.
Corruption level – Screens Storefronts needs to assess the level of corruptions both at the official level and at the market level, even before entering a new market. To tackle the menace of corruption – a firm should have a clear SOP that provides managers at each level what to do when they encounter instances of either systematic corruption or bureaucrats looking to take bribes from the firm.
Independence of judiciary – It is critical for fair business practices. If a country doesn’t have independent judiciary then there is no point entry into such a country for business.
Government attitude towards trade unions – Different political systems and government have different attitude towards trade unions and collective bargaining. The firm needs to assess – its comfort dealing with the unions and regulations regarding unions in a given market or industry. If both are on the same page then it makes sense to enter, otherwise it doesn’t.
Economic Factors that Impact eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Social Factors that Impact eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Technological Factors that Impact eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Environmental Factors that Impact eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Legal Factors that Impact eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry
Step 3 – Industry Specific Analysis
What is Porter Five Forces Analysis
PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry case study. PESTEL analysis of " eBay's "Connected Technologies": Innovating Customer Engagement in the Retail Industry" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.
Amanda is strategy expert at Texas Business School. She is passionate about corporate strategy, competitive strategy, game theory, and business model innovation. You can hire Texas Business School professinoals to revolutionize your strategy & business.
Hurley Dry-Fit Chino Short. Men's chino short. Outseam Length: 19 Dri-FIT Technology helps keep you dry and comfortable. Made with sweat-wicking fabric. Fitted waist with belt loops. Button waist with zip fly provides a classic look and feel .
