A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel Description

This case sequel is a shorter, more focused, "decision-forcing" version of The Turnaround Artist: Craig Coy Tackles Political Influence at Massport (Case Program, 1896.0). Like its more comprehensive counterpart, it addresses a set of decisions facing Craig Coy, a business executive, retired Coast Guard officer, and former White House security adviser, when he was named executive director of the Massachusetts Port Authority, or "Massport," on April 11, 2002. The appointment came at a time of significant turmoil at Massport, the state authority responsible for managing Boston's Logan International Airport and several other regional transportation resources. The two airline jets hijacked in the attack on the World Trade Center in New York City on September 11, 2001 had departed from Logan. Massport had not been responsible for the security practices that had allowed the terrorists to board the jetliners with weapons, but the authority had, in recent years, repeatedly come under fire for political excesses and patronage. These long-tolerated vagaries-when vaulted into the national spotlight-suddenly appeared tawdry and intolerable to state officials and lawmakers. Coy's mandate, when hired a few months later, was to stop to the excesses of the past, to improve safety and security, to run the Authority in businesslike fashion-in sum, to effect a "cultural turnaround." This case describes a string of choices Coy had to make early in his tenure that pertained to the people-management side of his challenge. For example, Coy had to decide the extent to which he wanted to fire top managers at the authority and bring in his own team. He had to find a way to signal the shift to new priorities. And he had to decide what to do when elected officials-whose support was crucial to Massport in a number of respects-called up and asked the authority to hire their constituents. HKS Case Number 1901.1

Case Description A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Strategic Managment Tools Used in Case Study Analysis of A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

STEP 1. Problem Identification in A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study

STEP 2. External Environment Analysis - PESTEL / PEST / STEP Analysis of A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study

STEP 3. Industry Specific / Porter Five Forces Analysis of A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study

STEP 4. Evaluating Alternatives / SWOT Analysis of A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study

STEP 5. Porter Value Chain Analysis / VRIO / VRIN Analysis A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study

STEP 6. Recommendations A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study

STEP 7. Basis of Recommendations for A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study

Case Analysis of A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel is a Harvard Business (HBR) Case Study on Strategy & Execution , Texas Business School provides HBR case study assignment help for just $9. Texas Business School(TBS) case study solution is based on HBR Case Study Method framework, TBS expertise & global insights. A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel is designed and drafted in a manner to allow the HBR case study reader to analyze a real-world problem by putting reader into the position of the decision maker. A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study will help professionals, MBA, EMBA, and leaders to develop a broad and clear understanding of casecategory challenges. A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel will also provide insight into areas such as – wordlist , strategy, leadership, sales and marketing, and negotiations.

Case Study Solutions Background Work

A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study solution is focused on solving the strategic and operational challenges the protagonist of the case is facing. The challenges involve – evaluation of strategic options, key role of Strategy & Execution, leadership qualities of the protagonist, and dynamics of the external environment. The challenge in front of the protagonist, of A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel, is to not only build a competitive position of the organization but also to sustain it over a period of time.

Strategic Management Tools Used in Case Study Solution

The A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study solution requires the MBA, EMBA, executive, professional to have a deep understanding of various strategic management tools such as SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.

Texas Business School Approach to Strategy & Execution Solutions

In the Texas Business School, A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study solution – following strategic tools are used - SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.

We have additionally used the concept of supply chain management and leadership framework to build a comprehensive case study solution for the case – A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Step 1 – Problem Identification of A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel - Harvard Business School Case Study

The first step to solve HBR A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study solution is to identify the problem present in the case. The problem statement of the case is provided in the beginning of the case where the protagonist is contemplating various options in the face of numerous challenges that Massport Coy is facing right now. Even though the problem statement is essentially – “Strategy & Execution” challenge but it has impacted by others factors such as communication in the organization, uncertainty in the external environment, leadership in Massport Coy, style of leadership and organization structure, marketing and sales, organizational behavior, strategy, internal politics, stakeholders priorities and more.

Step 2 – External Environment Analysis

Texas Business School approach of case study analysis – Conclusion, Reasons, Evidences - provides a framework to analyze every HBR case study. It requires conducting robust external environmental analysis to decipher evidences for the reasons presented in the A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel.

The external environment analysis of A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel will ensure that we are keeping a tab on the macro-environment factors that are directly and indirectly impacting the business of the firm.

What is PESTEL Analysis? Briefly Explained

PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study. PESTEL analysis of " A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.

How to do PESTEL / PEST / STEP Analysis? What are the components of PESTEL Analysis?

As mentioned above PESTEL Analysis has six elements – political, economic, social, technological, environmental, and legal. All the six elements are explained in context with A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel macro-environment and how it impacts the businesses of the firm.

How to do PESTEL Analysis for A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

To do comprehensive PESTEL analysis of case study – A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel , we have researched numerous components under the six factors of PESTEL analysis.

Political Factors that Impact A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Political factors impact seven key decision making areas – economic environment, socio-cultural environment, rate of innovation & investment in research & development, environmental laws, legal requirements, and acceptance of new technologies.

Policy Making Impact on A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Government policies have significant impact on the business environment of any country. The firm in “ A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel ” needs to navigate these policy decisions to create either an edge for itself or reduce the negative impact of the policy as far as possible.

Data safety laws – The countries in which Massport Coy is operating, firms are required to store customer data within the premises of the country. Massport Coy needs to restructure its IT policies to accommodate these changes. In the EU countries, firms are required to make special provision for privacy issues and other laws.

Competition Regulations – Numerous countries have strong competition laws both regarding the monopoly conditions and day to day fair business practices. A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel has numerous instances where the competition regulations aspects can be scrutinized.

Import restrictions on products – Before entering the new market, Massport Coy in case study A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel" should look into the import restrictions that may be present in the prospective market.

Export restrictions on products – Apart from direct product export restrictions in field of technology and agriculture, a number of countries also have capital controls. Massport Coy in case study “ A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel ” should look into these export restrictions policies.

Foreign Direct Investment Policies – Government policies favors local companies over international policies, Massport Coy in case study “ A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel ” should understand in minute details regarding the Foreign Direct Investment policies of the prospective market.

Taxation & Regulation Impact on A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Corporate Taxes – The rate of taxes is often used by governments to lure foreign direct investments or increase domestic investment in a certain sector. Corporate taxation can be divided into two categories – taxes on profits and taxes on operations. Taxes on profits number is important for companies that already have a sustainable business model, while taxes on operations is far more significant for companies that are looking to set up new plants or operations.

Tariffs – Chekout how much tariffs the firm needs to pay in the “ A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel ” case study. The level of tariffs will determine the viability of the business model that the firm is contemplating. If the tariffs are high then it will be extremely difficult to compete with the local competitors. But if the tariffs are between 5-10% then Massport Coy can compete against other competitors.

Government Scheme & Subsidies Impact on A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Research and Development Subsidies and Policies – Governments often provide tax breaks and other incentives for companies to innovate in various sectors of priority. Managers at A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study have to assess whether their business can benefit from such government assistance and subsidies.

Consumer protection – Different countries have different consumer protection laws. Managers need to clarify not only the consumer protection laws in advance but also legal implications if the firm fails to meet any of them.

Political System & Stability, and its Impact on A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Political System and Its Implications – Different political systems have different approach to free market and entrepreneurship. Managers need to assess these factors even before entering the market.

Freedom of Press is critical for fair trade and transparency. Countries where freedom of press is not prevalent there are high chances of both political and commercial corruption.

Corruption level – Massport Coy needs to assess the level of corruptions both at the official level and at the market level, even before entering a new market. To tackle the menace of corruption – a firm should have a clear SOP that provides managers at each level what to do when they encounter instances of either systematic corruption or bureaucrats looking to take bribes from the firm.

Independence of judiciary – It is critical for fair business practices. If a country doesn’t have independent judiciary then there is no point entry into such a country for business.

Government attitude towards trade unions – Different political systems and government have different attitude towards trade unions and collective bargaining. The firm needs to assess – its comfort dealing with the unions and regulations regarding unions in a given market or industry. If both are on the same page then it makes sense to enter, otherwise it doesn’t.

Economic Factors that Impact A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Social Factors that Impact A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Technological Factors that Impact A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Environmental Factors that Impact A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Legal Factors that Impact A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel

Step 3 – Industry Specific Analysis

What is Porter Five Forces Analysis

PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study. PESTEL analysis of " A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.

Step 4 – SWOT Analysis / Internal Environment Analysis

Step 5 – Porter Value Chain / VRIO / VRIN Analysis

Step 6 – Evaluating Alternatives & Recommendations

Step 7 – Basis for Recommendations

References :: A Tricky Mandate: Craig Coy and the Problem of Patronage Hiring at Massport, Sequel case study solution