Service Blueprinting: A Practical Technique for Service Innovation Description
With the global focus on service-led growth has come increased need for practical techniques for service innovation. Services are fluid, dynamic, experiential, and frequently co-produced in real time by customers, employees, and technology, often with few static physical properties. However, most product innovation approaches focus on the design of relatively static products with physical properties. Thus, many of the invention and prototype design techniques used for physical goods and technologies do not work well for human and interactive services. This article describes one technique-service blueprinting-that has proven useful for service innovation. Service blueprinting is securely grounded in the customer's experience and it allows the clear visualization of dynamic service processes. The technique is described in detail including real case examples that illustrate the value and breadth of its applications.
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Case Analysis of Service Blueprinting: A Practical Technique for Service Innovation
Service Blueprinting: A Practical Technique for Service Innovation is a Harvard Business (HBR) Case Study on Innovation & Entrepreneurship , Texas Business School provides HBR case study assignment help for just $9. Texas Business School(TBS) case study solution is based on HBR Case Study Method framework, TBS expertise & global insights. Service Blueprinting: A Practical Technique for Service Innovation is designed and drafted in a manner to allow the HBR case study reader to analyze a real-world problem by putting reader into the position of the decision maker. Service Blueprinting: A Practical Technique for Service Innovation case study will help professionals, MBA, EMBA, and leaders to develop a broad and clear understanding of casecategory challenges. Service Blueprinting: A Practical Technique for Service Innovation will also provide insight into areas such as – wordlist , strategy, leadership, sales and marketing, and negotiations.
Case Study Solutions Background Work
Service Blueprinting: A Practical Technique for Service Innovation
case study solution
is focused on solving the strategic and operational challenges the protagonist of the case is facing. The challenges involve – evaluation of strategic options, key role of Innovation & Entrepreneurship, leadership qualities of the protagonist, and dynamics of the external environment. The challenge in front of the protagonist, of Service Blueprinting: A Practical Technique for Service Innovation, is to not only build a competitive position of the organization but also to sustain it over a period of time.
Strategic Management Tools Used in Case Study Solution
The Service Blueprinting: A Practical Technique for Service Innovation case study solution requires the MBA, EMBA, executive, professional to have a deep understanding of various strategic management tools such as SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.
Texas Business School Approach to Innovation & Entrepreneurship Solutions
In the Texas Business School, Service Blueprinting: A Practical Technique for Service Innovation case study solution – following strategic tools are used - SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.
We have additionally used the concept of supply chain management and leadership framework to build a comprehensive case study solution for the case – Service Blueprinting: A Practical Technique for Service Innovation
Step 1 – Problem Identification of Service Blueprinting: A Practical Technique for Service Innovation - Harvard Business School Case Study
The first step to solve HBR Service Blueprinting: A Practical Technique for Service Innovation case study solution is to identify the problem present in the case. The problem statement of the case is provided in the beginning of the case where the protagonist is contemplating various options in the face of numerous challenges that Blueprinting Service is facing right now. Even though the problem statement is essentially – “Innovation & Entrepreneurship” challenge but it has impacted by others factors such as communication in the organization, uncertainty in the external environment, leadership in Blueprinting Service, style of leadership and organization structure, marketing and sales, organizational behavior, strategy, internal politics, stakeholders priorities and more.
Step 2 – External Environment Analysis
Texas Business School approach of case study analysis – Conclusion, Reasons, Evidences - provides a framework to analyze every HBR case study. It requires conducting robust external environmental analysis to decipher evidences for the reasons presented in the Service Blueprinting: A Practical Technique for Service Innovation.
The external environment analysis of Service Blueprinting: A Practical Technique for Service Innovation will ensure that we are keeping a tab on the macro-environment factors that are directly and indirectly impacting the business of the firm.
What is PESTEL Analysis? Briefly Explained
PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in Service Blueprinting: A Practical Technique for Service Innovation case study. PESTEL analysis of " Service Blueprinting: A Practical Technique for Service Innovation" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.
How to do PESTEL / PEST / STEP Analysis? What are the components of PESTEL Analysis?
As mentioned above PESTEL Analysis has six elements – political, economic, social, technological, environmental, and legal. All the six elements are explained in context with Service Blueprinting: A Practical Technique for Service Innovation macro-environment and how it impacts the businesses of the firm.
How to do PESTEL Analysis for Service Blueprinting: A Practical Technique for Service Innovation
To do comprehensive PESTEL analysis of case study – Service Blueprinting: A Practical Technique for Service Innovation , we have researched numerous components under the six factors of PESTEL analysis.
Political Factors that Impact Service Blueprinting: A Practical Technique for Service Innovation
Political factors impact seven key decision making areas – economic environment, socio-cultural environment, rate of innovation & investment in research & development, environmental laws, legal requirements, and acceptance of new technologies.
Policy Making Impact on Service Blueprinting: A Practical Technique for Service Innovation
Government policies have significant impact on the business environment of any country. The firm in “ Service Blueprinting: A Practical Technique for Service Innovation ” needs to navigate these policy decisions to create either an edge for itself or reduce the negative impact of the policy as far as possible.
Data safety laws – The countries in which Blueprinting Service is operating, firms are required to store customer data within the premises of the country. Blueprinting Service needs to restructure its IT policies to accommodate these changes. In the EU countries, firms are required to make special provision for privacy issues and other laws.
Competition Regulations – Numerous countries have strong competition laws both regarding the monopoly conditions and day to day fair business practices. Service Blueprinting: A Practical Technique for Service Innovation has numerous instances where the competition regulations aspects can be scrutinized.
Import restrictions on products – Before entering the new market, Blueprinting Service in case study Service Blueprinting: A Practical Technique for Service Innovation" should look into the import restrictions that may be present in the prospective market.
Export restrictions on products – Apart from direct product export restrictions in field of technology and agriculture, a number of countries also have capital controls. Blueprinting Service in case study “ Service Blueprinting: A Practical Technique for Service Innovation ” should look into these export restrictions policies.
Foreign Direct Investment Policies – Government policies favors local companies over international policies, Blueprinting Service in case study “ Service Blueprinting: A Practical Technique for Service Innovation ” should understand in minute details regarding the Foreign Direct Investment policies of the prospective market.
Taxation & Regulation Impact on Service Blueprinting: A Practical Technique for Service Innovation
Corporate Taxes – The rate of taxes is often used by governments to lure foreign direct investments or increase domestic investment in a certain sector. Corporate taxation can be divided into two categories – taxes on profits and taxes on operations. Taxes on profits number is important for companies that already have a sustainable business model, while taxes on operations is far more significant for companies that are looking to set up new plants or operations.
Tariffs – Chekout how much tariffs the firm needs to pay in the “ Service Blueprinting: A Practical Technique for Service Innovation ” case study. The level of tariffs will determine the viability of the business model that the firm is contemplating. If the tariffs are high then it will be extremely difficult to compete with the local competitors. But if the tariffs are between 5-10% then Blueprinting Service can compete against other competitors.
Government Scheme & Subsidies Impact on Service Blueprinting: A Practical Technique for Service Innovation
Research and Development Subsidies and Policies – Governments often provide tax breaks and other incentives for companies to innovate in various sectors of priority. Managers at Service Blueprinting: A Practical Technique for Service Innovation case study have to assess whether their business can benefit from such government assistance and subsidies.
Consumer protection – Different countries have different consumer protection laws. Managers need to clarify not only the consumer protection laws in advance but also legal implications if the firm fails to meet any of them.
Political System & Stability, and its Impact on Service Blueprinting: A Practical Technique for Service Innovation
Political System and Its Implications – Different political systems have different approach to free market and entrepreneurship. Managers need to assess these factors even before entering the market.
Freedom of Press is critical for fair trade and transparency. Countries where freedom of press is not prevalent there are high chances of both political and commercial corruption.
Corruption level – Blueprinting Service needs to assess the level of corruptions both at the official level and at the market level, even before entering a new market. To tackle the menace of corruption – a firm should have a clear SOP that provides managers at each level what to do when they encounter instances of either systematic corruption or bureaucrats looking to take bribes from the firm.
Independence of judiciary – It is critical for fair business practices. If a country doesn’t have independent judiciary then there is no point entry into such a country for business.
Government attitude towards trade unions – Different political systems and government have different attitude towards trade unions and collective bargaining. The firm needs to assess – its comfort dealing with the unions and regulations regarding unions in a given market or industry. If both are on the same page then it makes sense to enter, otherwise it doesn’t.
Economic Factors that Impact Service Blueprinting: A Practical Technique for Service Innovation
Social Factors that Impact Service Blueprinting: A Practical Technique for Service Innovation
Technological Factors that Impact Service Blueprinting: A Practical Technique for Service Innovation
Environmental Factors that Impact Service Blueprinting: A Practical Technique for Service Innovation
Legal Factors that Impact Service Blueprinting: A Practical Technique for Service Innovation
Step 3 – Industry Specific Analysis
What is Porter Five Forces Analysis
PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in Service Blueprinting: A Practical Technique for Service Innovation case study. PESTEL analysis of " Service Blueprinting: A Practical Technique for Service Innovation" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.
Amanda is strategy expert at Texas Business School. She is passionate about corporate strategy, competitive strategy, game theory, and business model innovation. You can hire Texas Business School professinoals to revolutionize your strategy & business.
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