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Online customer reviews are an important type of user-generated content, through which consumers share their experiences with products and services in order to help others make informed purchasing decisions. In this article, we discuss the goals of online customer reviews and develop practical, actionable principles that can be used to improve the presentations of customer reviews. We identify four goals-two ultimate, and two intermediate-of online customer reviews. The two ultimate goals are: (1) to assist consumers in making accurate choices, and (2) to reduce the cognitive costs of making such choices. The two intermediate goals are: (1) to help consumers form an unbiased understanding of the product, and (2) to construct a set of evaluative criteria. Drawing on the constructive view of consumer judgment and choice, we present a conceptual model of online-review based consumer judgment and choice. We report principles that will improve the presentation of reviews, and discuss the benefits of the new design over the traditional presentation of online reviews.
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Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews is a Harvard Business (HBR) Case Study on Technology & Operations , Texas Business School provides HBR case study assignment help for just $9. Texas Business School(TBS) case study solution is based on HBR Case Study Method framework, TBS expertise & global insights. Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews is designed and drafted in a manner to allow the HBR case study reader to analyze a real-world problem by putting reader into the position of the decision maker. Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews case study will help professionals, MBA, EMBA, and leaders to develop a broad and clear understanding of casecategory challenges. Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews will also provide insight into areas such as – wordlist , strategy, leadership, sales and marketing, and negotiations.
Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews case study solution is focused on solving the strategic and operational challenges the protagonist of the case is facing. The challenges involve – evaluation of strategic options, key role of Technology & Operations, leadership qualities of the protagonist, and dynamics of the external environment. The challenge in front of the protagonist, of Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews, is to not only build a competitive position of the organization but also to sustain it over a period of time.
The Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews case study solution requires the MBA, EMBA, executive, professional to have a deep understanding of various strategic management tools such as SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.
In the Texas Business School, Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews case study solution – following strategic tools are used - SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.
We have additionally used the concept of supply chain management and leadership framework to build a comprehensive case study solution for the case – Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews
The first step to solve HBR Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews case study solution is to identify the problem present in the case. The problem statement of the case is provided in the beginning of the case where the protagonist is contemplating various options in the face of numerous challenges that Reviews Online is facing right now. Even though the problem statement is essentially – “Technology & Operations” challenge but it has impacted by others factors such as communication in the organization, uncertainty in the external environment, leadership in Reviews Online, style of leadership and organization structure, marketing and sales, organizational behavior, strategy, internal politics, stakeholders priorities and more.
Texas Business School approach of case study analysis – Conclusion, Reasons, Evidences - provides a framework to analyze every HBR case study. It requires conducting robust external environmental analysis to decipher evidences for the reasons presented in the Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews.
The external environment analysis of Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews will ensure that we are keeping a tab on the macro-environment factors that are directly and indirectly impacting the business of the firm.
PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews case study. PESTEL analysis of " Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.
As mentioned above PESTEL Analysis has six elements – political, economic, social, technological, environmental, and legal. All the six elements are explained in context with Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews macro-environment and how it impacts the businesses of the firm.
To do comprehensive PESTEL analysis of case study – Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews , we have researched numerous components under the six factors of PESTEL analysis.
Political factors impact seven key decision making areas – economic environment, socio-cultural environment, rate of innovation & investment in research & development, environmental laws, legal requirements, and acceptance of new technologies.
Government policies have significant impact on the business environment of any country. The firm in “ Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews ” needs to navigate these policy decisions to create either an edge for itself or reduce the negative impact of the policy as far as possible.
Data safety laws – The countries in which Reviews Online is operating, firms are required to store customer data within the premises of the country. Reviews Online needs to restructure its IT policies to accommodate these changes. In the EU countries, firms are required to make special provision for privacy issues and other laws.
Competition Regulations – Numerous countries have strong competition laws both regarding the monopoly conditions and day to day fair business practices. Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews has numerous instances where the competition regulations aspects can be scrutinized.
Import restrictions on products – Before entering the new market, Reviews Online in case study Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews" should look into the import restrictions that may be present in the prospective market.
Export restrictions on products – Apart from direct product export restrictions in field of technology and agriculture, a number of countries also have capital controls. Reviews Online in case study “ Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews ” should look into these export restrictions policies.
Foreign Direct Investment Policies – Government policies favors local companies over international policies, Reviews Online in case study “ Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews ” should understand in minute details regarding the Foreign Direct Investment policies of the prospective market.
Corporate Taxes – The rate of taxes is often used by governments to lure foreign direct investments or increase domestic investment in a certain sector. Corporate taxation can be divided into two categories – taxes on profits and taxes on operations. Taxes on profits number is important for companies that already have a sustainable business model, while taxes on operations is far more significant for companies that are looking to set up new plants or operations.
Tariffs – Chekout how much tariffs the firm needs to pay in the “ Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews ” case study. The level of tariffs will determine the viability of the business model that the firm is contemplating. If the tariffs are high then it will be extremely difficult to compete with the local competitors. But if the tariffs are between 5-10% then Reviews Online can compete against other competitors.
Research and Development Subsidies and Policies – Governments often provide tax breaks and other incentives for companies to innovate in various sectors of priority. Managers at Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews case study have to assess whether their business can benefit from such government assistance and subsidies.
Consumer protection – Different countries have different consumer protection laws. Managers need to clarify not only the consumer protection laws in advance but also legal implications if the firm fails to meet any of them.
Political System and Its Implications – Different political systems have different approach to free market and entrepreneurship. Managers need to assess these factors even before entering the market.
Freedom of Press is critical for fair trade and transparency. Countries where freedom of press is not prevalent there are high chances of both political and commercial corruption.
Corruption level – Reviews Online needs to assess the level of corruptions both at the official level and at the market level, even before entering a new market. To tackle the menace of corruption – a firm should have a clear SOP that provides managers at each level what to do when they encounter instances of either systematic corruption or bureaucrats looking to take bribes from the firm.
Independence of judiciary – It is critical for fair business practices. If a country doesn’t have independent judiciary then there is no point entry into such a country for business.
Government attitude towards trade unions – Different political systems and government have different attitude towards trade unions and collective bargaining. The firm needs to assess – its comfort dealing with the unions and regulations regarding unions in a given market or industry. If both are on the same page then it makes sense to enter, otherwise it doesn’t.
PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews case study. PESTEL analysis of " Unveiling User-Generated Content: Designing Websites to Best Present Customer Reviews" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.
Amanda Watson
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