Knowledge is being discussed as one of the most important organizational resources. But these resources exist in specialized pockets dispersed across the organization, and dedicated knowledge management (KM) programs are required to improve their flow. However, high failure rates of such programs raise serious doubts about their ability to improve knowledge flows. This case traces the KM program of Infosys Technologies, Ltd - a Global Most Admired Knowledge Enterprise. The case describes how, in 1999, Infosys' top management detected a severe lack of organizational knowledge flows while implementing a program aimed at continuously improving their core business processes. A more detailed examination exposed that the lack of knowledge flows stifled the effectiveness of their organizational structure and their business model. Alarmed by these critical findings, Infosys initiated their KM program. A five-stage knowledge maturity model (KMM) was conceptualized to aid KM implementation. With people, processes, and technology as the three pillars of Infosys' KM program, KMM identified specific capabilities Infosys needed to develop in each of the five levels. Things worked fine till 2004 when Infosys began moving towards KMM Level 4, which required developing clear metrics to measure KM effectiveness, that is, improvements in knowledge flow. In the absence of such metrics, Infosys' Board of Directors started questioning company's financial investment in the KM program. The CEO, who championed the KM program, knew that he faced two key challenges - to convince the Board of future revenue prospects of the KM program, and to identify metrics for assessing improvements in organizational knowledge flows.
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Case Analysis of Infosys Technologies: Improving Organizational Knowledge Flows
Infosys Technologies: Improving Organizational Knowledge Flows is a Harvard Business (HBR) Case Study on Technology & Operations , Texas Business School provides HBR case study assignment help for just $9. Texas Business School(TBS) case study solution is based on HBR Case Study Method framework, TBS expertise & global insights. Infosys Technologies: Improving Organizational Knowledge Flows is designed and drafted in a manner to allow the HBR case study reader to analyze a real-world problem by putting reader into the position of the decision maker. Infosys Technologies: Improving Organizational Knowledge Flows case study will help professionals, MBA, EMBA, and leaders to develop a broad and clear understanding of casecategory challenges. Infosys Technologies: Improving Organizational Knowledge Flows will also provide insight into areas such as – wordlist , strategy, leadership, sales and marketing, and negotiations.
Case Study Solutions Background Work
Infosys Technologies: Improving Organizational Knowledge Flows
case study solution
is focused on solving the strategic and operational challenges the protagonist of the case is facing. The challenges involve – evaluation of strategic options, key role of Technology & Operations, leadership qualities of the protagonist, and dynamics of the external environment. The challenge in front of the protagonist, of Infosys Technologies: Improving Organizational Knowledge Flows, is to not only build a competitive position of the organization but also to sustain it over a period of time.
Strategic Management Tools Used in Case Study Solution
The Infosys Technologies: Improving Organizational Knowledge Flows case study solution requires the MBA, EMBA, executive, professional to have a deep understanding of various strategic management tools such as SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.
Texas Business School Approach to Technology & Operations Solutions
In the Texas Business School, Infosys Technologies: Improving Organizational Knowledge Flows case study solution – following strategic tools are used - SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.
We have additionally used the concept of supply chain management and leadership framework to build a comprehensive case study solution for the case – Infosys Technologies: Improving Organizational Knowledge Flows
Step 1 – Problem Identification of Infosys Technologies: Improving Organizational Knowledge Flows - Harvard Business School Case Study
The first step to solve HBR Infosys Technologies: Improving Organizational Knowledge Flows case study solution is to identify the problem present in the case. The problem statement of the case is provided in the beginning of the case where the protagonist is contemplating various options in the face of numerous challenges that Km Infosys is facing right now. Even though the problem statement is essentially – “Technology & Operations” challenge but it has impacted by others factors such as communication in the organization, uncertainty in the external environment, leadership in Km Infosys, style of leadership and organization structure, marketing and sales, organizational behavior, strategy, internal politics, stakeholders priorities and more.
Step 2 – External Environment Analysis
Texas Business School approach of case study analysis – Conclusion, Reasons, Evidences - provides a framework to analyze every HBR case study. It requires conducting robust external environmental analysis to decipher evidences for the reasons presented in the Infosys Technologies: Improving Organizational Knowledge Flows.
The external environment analysis of Infosys Technologies: Improving Organizational Knowledge Flows will ensure that we are keeping a tab on the macro-environment factors that are directly and indirectly impacting the business of the firm.
What is PESTEL Analysis? Briefly Explained
PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in Infosys Technologies: Improving Organizational Knowledge Flows case study. PESTEL analysis of " Infosys Technologies: Improving Organizational Knowledge Flows" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.
How to do PESTEL / PEST / STEP Analysis? What are the components of PESTEL Analysis?
As mentioned above PESTEL Analysis has six elements – political, economic, social, technological, environmental, and legal. All the six elements are explained in context with Infosys Technologies: Improving Organizational Knowledge Flows macro-environment and how it impacts the businesses of the firm.
How to do PESTEL Analysis for Infosys Technologies: Improving Organizational Knowledge Flows
To do comprehensive PESTEL analysis of case study – Infosys Technologies: Improving Organizational Knowledge Flows , we have researched numerous components under the six factors of PESTEL analysis.
Political Factors that Impact Infosys Technologies: Improving Organizational Knowledge Flows
Political factors impact seven key decision making areas – economic environment, socio-cultural environment, rate of innovation & investment in research & development, environmental laws, legal requirements, and acceptance of new technologies.
Policy Making Impact on Infosys Technologies: Improving Organizational Knowledge Flows
Government policies have significant impact on the business environment of any country. The firm in “ Infosys Technologies: Improving Organizational Knowledge Flows ” needs to navigate these policy decisions to create either an edge for itself or reduce the negative impact of the policy as far as possible.
Data safety laws – The countries in which Km Infosys is operating, firms are required to store customer data within the premises of the country. Km Infosys needs to restructure its IT policies to accommodate these changes. In the EU countries, firms are required to make special provision for privacy issues and other laws.
Competition Regulations – Numerous countries have strong competition laws both regarding the monopoly conditions and day to day fair business practices. Infosys Technologies: Improving Organizational Knowledge Flows has numerous instances where the competition regulations aspects can be scrutinized.
Import restrictions on products – Before entering the new market, Km Infosys in case study Infosys Technologies: Improving Organizational Knowledge Flows" should look into the import restrictions that may be present in the prospective market.
Export restrictions on products – Apart from direct product export restrictions in field of technology and agriculture, a number of countries also have capital controls. Km Infosys in case study “ Infosys Technologies: Improving Organizational Knowledge Flows ” should look into these export restrictions policies.
Foreign Direct Investment Policies – Government policies favors local companies over international policies, Km Infosys in case study “ Infosys Technologies: Improving Organizational Knowledge Flows ” should understand in minute details regarding the Foreign Direct Investment policies of the prospective market.
Corporate Taxes – The rate of taxes is often used by governments to lure foreign direct investments or increase domestic investment in a certain sector. Corporate taxation can be divided into two categories – taxes on profits and taxes on operations. Taxes on profits number is important for companies that already have a sustainable business model, while taxes on operations is far more significant for companies that are looking to set up new plants or operations.
Tariffs – Chekout how much tariffs the firm needs to pay in the “ Infosys Technologies: Improving Organizational Knowledge Flows ” case study. The level of tariffs will determine the viability of the business model that the firm is contemplating. If the tariffs are high then it will be extremely difficult to compete with the local competitors. But if the tariffs are between 5-10% then Km Infosys can compete against other competitors.
Government Scheme & Subsidies Impact on Infosys Technologies: Improving Organizational Knowledge Flows
Research and Development Subsidies and Policies – Governments often provide tax breaks and other incentives for companies to innovate in various sectors of priority. Managers at Infosys Technologies: Improving Organizational Knowledge Flows case study have to assess whether their business can benefit from such government assistance and subsidies.
Consumer protection – Different countries have different consumer protection laws. Managers need to clarify not only the consumer protection laws in advance but also legal implications if the firm fails to meet any of them.
Political System & Stability, and its Impact on Infosys Technologies: Improving Organizational Knowledge Flows
Political System and Its Implications – Different political systems have different approach to free market and entrepreneurship. Managers need to assess these factors even before entering the market.
Freedom of Press is critical for fair trade and transparency. Countries where freedom of press is not prevalent there are high chances of both political and commercial corruption.
Corruption level – Km Infosys needs to assess the level of corruptions both at the official level and at the market level, even before entering a new market. To tackle the menace of corruption – a firm should have a clear SOP that provides managers at each level what to do when they encounter instances of either systematic corruption or bureaucrats looking to take bribes from the firm.
Independence of judiciary – It is critical for fair business practices. If a country doesn’t have independent judiciary then there is no point entry into such a country for business.
Government attitude towards trade unions – Different political systems and government have different attitude towards trade unions and collective bargaining. The firm needs to assess – its comfort dealing with the unions and regulations regarding unions in a given market or industry. If both are on the same page then it makes sense to enter, otherwise it doesn’t.
Economic Factors that Impact Infosys Technologies: Improving Organizational Knowledge Flows
Social Factors that Impact Infosys Technologies: Improving Organizational Knowledge Flows
Technological Factors that Impact Infosys Technologies: Improving Organizational Knowledge Flows
Environmental Factors that Impact Infosys Technologies: Improving Organizational Knowledge Flows
Legal Factors that Impact Infosys Technologies: Improving Organizational Knowledge Flows
Step 3 – Industry Specific Analysis
What is Porter Five Forces Analysis
PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in Infosys Technologies: Improving Organizational Knowledge Flows case study. PESTEL analysis of " Infosys Technologies: Improving Organizational Knowledge Flows" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.
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