DoubleClick, Inc.: Gathering Customer Intelligence

DoubleClick, Inc.: Gathering Customer Intelligence Description

DoubleClick, Inc., with global headquarters in New York City and over 30 offices around the world, was a leading provider of comprehensive Internet advertising solutions for marketers and web publishers. It combined technology, media, and data expertise to centralize planning, execution, control, tracking, and reporting for online media companies. DoubleClick was able to track Internet users' surfing habits (but not the surfers' identities), allowing it to personalize ads for specific market groups. When DoubleClick announced it was merging with Abacus Direct, a direct marketing company with a database of consumer names, addresses, and retail purchasing habits of 90% of American households, it raised many privacy-related questions and concerns. Several Internet privacy activists had filed a formal complaint with the Federal Trade Commission after being informed by media sources that DoubleClick had the ability to divulge a person's identity by merging the databases of the two companies and matching the information in "cookies" with a surfer's profile. The president was confident that its internal practices were sound, but he wondered whether they would placate advertising clients afraid of consumer backlash, the concerns of Internet surfers, and the company's investors.

Case Description DoubleClick, Inc.: Gathering Customer Intelligence

Strategic Managment Tools Used in Case Study Analysis of DoubleClick, Inc.: Gathering Customer Intelligence

STEP 1. Problem Identification in DoubleClick, Inc.: Gathering Customer Intelligence case study

STEP 2. External Environment Analysis - PESTEL / PEST / STEP Analysis of DoubleClick, Inc.: Gathering Customer Intelligence case study

STEP 3. Industry Specific / Porter Five Forces Analysis of DoubleClick, Inc.: Gathering Customer Intelligence case study

STEP 4. Evaluating Alternatives / SWOT Analysis of DoubleClick, Inc.: Gathering Customer Intelligence case study

STEP 5. Porter Value Chain Analysis / VRIO / VRIN Analysis DoubleClick, Inc.: Gathering Customer Intelligence case study

STEP 6. Recommendations DoubleClick, Inc.: Gathering Customer Intelligence case study

STEP 7. Basis of Recommendations for DoubleClick, Inc.: Gathering Customer Intelligence case study

Case Analysis of DoubleClick, Inc.: Gathering Customer Intelligence

DoubleClick, Inc.: Gathering Customer Intelligence is a Harvard Business (HBR) Case Study on Technology & Operations , Texas Business School provides HBR case study assignment help for just $9. Texas Business School(TBS) case study solution is based on HBR Case Study Method framework, TBS expertise & global insights. DoubleClick, Inc.: Gathering Customer Intelligence is designed and drafted in a manner to allow the HBR case study reader to analyze a real-world problem by putting reader into the position of the decision maker. DoubleClick, Inc.: Gathering Customer Intelligence case study will help professionals, MBA, EMBA, and leaders to develop a broad and clear understanding of casecategory challenges. DoubleClick, Inc.: Gathering Customer Intelligence will also provide insight into areas such as – wordlist , strategy, leadership, sales and marketing, and negotiations.

Case Study Solutions Background Work

DoubleClick, Inc.: Gathering Customer Intelligence case study solution is focused on solving the strategic and operational challenges the protagonist of the case is facing. The challenges involve – evaluation of strategic options, key role of Technology & Operations, leadership qualities of the protagonist, and dynamics of the external environment. The challenge in front of the protagonist, of DoubleClick, Inc.: Gathering Customer Intelligence, is to not only build a competitive position of the organization but also to sustain it over a period of time.

Strategic Management Tools Used in Case Study Solution

The DoubleClick, Inc.: Gathering Customer Intelligence case study solution requires the MBA, EMBA, executive, professional to have a deep understanding of various strategic management tools such as SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.

Texas Business School Approach to Technology & Operations Solutions

In the Texas Business School, DoubleClick, Inc.: Gathering Customer Intelligence case study solution – following strategic tools are used - SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.

We have additionally used the concept of supply chain management and leadership framework to build a comprehensive case study solution for the case – DoubleClick, Inc.: Gathering Customer Intelligence

Step 1 – Problem Identification of DoubleClick, Inc.: Gathering Customer Intelligence - Harvard Business School Case Study

The first step to solve HBR DoubleClick, Inc.: Gathering Customer Intelligence case study solution is to identify the problem present in the case. The problem statement of the case is provided in the beginning of the case where the protagonist is contemplating various options in the face of numerous challenges that Doubleclick Surfers is facing right now. Even though the problem statement is essentially – “Technology & Operations” challenge but it has impacted by others factors such as communication in the organization, uncertainty in the external environment, leadership in Doubleclick Surfers, style of leadership and organization structure, marketing and sales, organizational behavior, strategy, internal politics, stakeholders priorities and more.

Step 2 – External Environment Analysis

Texas Business School approach of case study analysis – Conclusion, Reasons, Evidences - provides a framework to analyze every HBR case study. It requires conducting robust external environmental analysis to decipher evidences for the reasons presented in the DoubleClick, Inc.: Gathering Customer Intelligence.

The external environment analysis of DoubleClick, Inc.: Gathering Customer Intelligence will ensure that we are keeping a tab on the macro-environment factors that are directly and indirectly impacting the business of the firm.

What is PESTEL Analysis? Briefly Explained

PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in DoubleClick, Inc.: Gathering Customer Intelligence case study. PESTEL analysis of " DoubleClick, Inc.: Gathering Customer Intelligence" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.

How to do PESTEL / PEST / STEP Analysis? What are the components of PESTEL Analysis?

As mentioned above PESTEL Analysis has six elements – political, economic, social, technological, environmental, and legal. All the six elements are explained in context with DoubleClick, Inc.: Gathering Customer Intelligence macro-environment and how it impacts the businesses of the firm.

How to do PESTEL Analysis for DoubleClick, Inc.: Gathering Customer Intelligence

To do comprehensive PESTEL analysis of case study – DoubleClick, Inc.: Gathering Customer Intelligence , we have researched numerous components under the six factors of PESTEL analysis.

Political Factors that Impact DoubleClick, Inc.: Gathering Customer Intelligence

Political factors impact seven key decision making areas – economic environment, socio-cultural environment, rate of innovation & investment in research & development, environmental laws, legal requirements, and acceptance of new technologies.

Policy Making Impact on DoubleClick, Inc.: Gathering Customer Intelligence

Government policies have significant impact on the business environment of any country. The firm in “ DoubleClick, Inc.: Gathering Customer Intelligence ” needs to navigate these policy decisions to create either an edge for itself or reduce the negative impact of the policy as far as possible.

Data safety laws – The countries in which Doubleclick Surfers is operating, firms are required to store customer data within the premises of the country. Doubleclick Surfers needs to restructure its IT policies to accommodate these changes. In the EU countries, firms are required to make special provision for privacy issues and other laws.

Competition Regulations – Numerous countries have strong competition laws both regarding the monopoly conditions and day to day fair business practices. DoubleClick, Inc.: Gathering Customer Intelligence has numerous instances where the competition regulations aspects can be scrutinized.

Import restrictions on products – Before entering the new market, Doubleclick Surfers in case study DoubleClick, Inc.: Gathering Customer Intelligence" should look into the import restrictions that may be present in the prospective market.

Export restrictions on products – Apart from direct product export restrictions in field of technology and agriculture, a number of countries also have capital controls. Doubleclick Surfers in case study “ DoubleClick, Inc.: Gathering Customer Intelligence ” should look into these export restrictions policies.

Foreign Direct Investment Policies – Government policies favors local companies over international policies, Doubleclick Surfers in case study “ DoubleClick, Inc.: Gathering Customer Intelligence ” should understand in minute details regarding the Foreign Direct Investment policies of the prospective market.

Taxation & Regulation Impact on DoubleClick, Inc.: Gathering Customer Intelligence

Corporate Taxes – The rate of taxes is often used by governments to lure foreign direct investments or increase domestic investment in a certain sector. Corporate taxation can be divided into two categories – taxes on profits and taxes on operations. Taxes on profits number is important for companies that already have a sustainable business model, while taxes on operations is far more significant for companies that are looking to set up new plants or operations.

Tariffs – Chekout how much tariffs the firm needs to pay in the “ DoubleClick, Inc.: Gathering Customer Intelligence ” case study. The level of tariffs will determine the viability of the business model that the firm is contemplating. If the tariffs are high then it will be extremely difficult to compete with the local competitors. But if the tariffs are between 5-10% then Doubleclick Surfers can compete against other competitors.

Government Scheme & Subsidies Impact on DoubleClick, Inc.: Gathering Customer Intelligence

Research and Development Subsidies and Policies – Governments often provide tax breaks and other incentives for companies to innovate in various sectors of priority. Managers at DoubleClick, Inc.: Gathering Customer Intelligence case study have to assess whether their business can benefit from such government assistance and subsidies.

Consumer protection – Different countries have different consumer protection laws. Managers need to clarify not only the consumer protection laws in advance but also legal implications if the firm fails to meet any of them.

Political System & Stability, and its Impact on DoubleClick, Inc.: Gathering Customer Intelligence

Political System and Its Implications – Different political systems have different approach to free market and entrepreneurship. Managers need to assess these factors even before entering the market.

Freedom of Press is critical for fair trade and transparency. Countries where freedom of press is not prevalent there are high chances of both political and commercial corruption.

Corruption level – Doubleclick Surfers needs to assess the level of corruptions both at the official level and at the market level, even before entering a new market. To tackle the menace of corruption – a firm should have a clear SOP that provides managers at each level what to do when they encounter instances of either systematic corruption or bureaucrats looking to take bribes from the firm.

Independence of judiciary – It is critical for fair business practices. If a country doesn’t have independent judiciary then there is no point entry into such a country for business.

Government attitude towards trade unions – Different political systems and government have different attitude towards trade unions and collective bargaining. The firm needs to assess – its comfort dealing with the unions and regulations regarding unions in a given market or industry. If both are on the same page then it makes sense to enter, otherwise it doesn’t.

Economic Factors that Impact DoubleClick, Inc.: Gathering Customer Intelligence

Social Factors that Impact DoubleClick, Inc.: Gathering Customer Intelligence

Technological Factors that Impact DoubleClick, Inc.: Gathering Customer Intelligence

Environmental Factors that Impact DoubleClick, Inc.: Gathering Customer Intelligence

Legal Factors that Impact DoubleClick, Inc.: Gathering Customer Intelligence

Step 3 – Industry Specific Analysis

What is Porter Five Forces Analysis

PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in DoubleClick, Inc.: Gathering Customer Intelligence case study. PESTEL analysis of " DoubleClick, Inc.: Gathering Customer Intelligence" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.

Step 4 – SWOT Analysis / Internal Environment Analysis

Step 5 – Porter Value Chain / VRIO / VRIN Analysis

Step 6 – Evaluating Alternatives & Recommendations

Step 7 – Basis for Recommendations

References :: DoubleClick, Inc.: Gathering Customer Intelligence case study solution