Business Process Outsourcing at Apollo Health Street

Business Process Outsourcing at Apollo Health Street Description

The managing director of Apollo Health Street (AHS), a healthcare business process outsourcing (BPO) company headquartered in Pennsylvania, United States, was pondering two dilemmas: securing short term growth for his company, and finding new ways to compete in a changing industry. AHS was itself a subsidiary of Apollo Health Enterprises Ltd. (AHEL), an integrated healthcare company located in Hyderabad in southern India. AHS had been growing at 80 per cent compound annual growth rate (CAGR) since 2005, aiming to reach $100 million in sales by March 2010. Its target was to increase annual sales to $500 million within three years in a highly competitive space, which if successful would move AHS into the top three BPO companies in the healthcare sector. How should it secure short term growth? The second dilemma was how to plan for the future. Industry analysts had predicted that over the next five to 10 years, healthcare BPO would become unrecognizable from its current form. The managing director believed that although scaling up would strengthen the company's position for the short term, the company should also be looking for solutions to stay relevant to the customer. How should AHS influence the shape of healthcare BPO in the future? What new ways of competing could the company pursue?

Case Description Business Process Outsourcing at Apollo Health Street

Strategic Managment Tools Used in Case Study Analysis of Business Process Outsourcing at Apollo Health Street

STEP 1. Problem Identification in Business Process Outsourcing at Apollo Health Street case study

STEP 2. External Environment Analysis - PESTEL / PEST / STEP Analysis of Business Process Outsourcing at Apollo Health Street case study

STEP 3. Industry Specific / Porter Five Forces Analysis of Business Process Outsourcing at Apollo Health Street case study

STEP 4. Evaluating Alternatives / SWOT Analysis of Business Process Outsourcing at Apollo Health Street case study

STEP 5. Porter Value Chain Analysis / VRIO / VRIN Analysis Business Process Outsourcing at Apollo Health Street case study

STEP 6. Recommendations Business Process Outsourcing at Apollo Health Street case study

STEP 7. Basis of Recommendations for Business Process Outsourcing at Apollo Health Street case study

Case Analysis of Business Process Outsourcing at Apollo Health Street

Business Process Outsourcing at Apollo Health Street is a Harvard Business (HBR) Case Study on Global Business , Texas Business School provides HBR case study assignment help for just $9. Texas Business School(TBS) case study solution is based on HBR Case Study Method framework, TBS expertise & global insights. Business Process Outsourcing at Apollo Health Street is designed and drafted in a manner to allow the HBR case study reader to analyze a real-world problem by putting reader into the position of the decision maker. Business Process Outsourcing at Apollo Health Street case study will help professionals, MBA, EMBA, and leaders to develop a broad and clear understanding of casecategory challenges. Business Process Outsourcing at Apollo Health Street will also provide insight into areas such as – wordlist , strategy, leadership, sales and marketing, and negotiations.

Case Study Solutions Background Work

Business Process Outsourcing at Apollo Health Street case study solution is focused on solving the strategic and operational challenges the protagonist of the case is facing. The challenges involve – evaluation of strategic options, key role of Global Business, leadership qualities of the protagonist, and dynamics of the external environment. The challenge in front of the protagonist, of Business Process Outsourcing at Apollo Health Street, is to not only build a competitive position of the organization but also to sustain it over a period of time.

Strategic Management Tools Used in Case Study Solution

The Business Process Outsourcing at Apollo Health Street case study solution requires the MBA, EMBA, executive, professional to have a deep understanding of various strategic management tools such as SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.

Texas Business School Approach to Global Business Solutions

In the Texas Business School, Business Process Outsourcing at Apollo Health Street case study solution – following strategic tools are used - SWOT Analysis, PESTEL Analysis / PEST Analysis / STEP Analysis, Porter Five Forces Analysis, Go To Market Strategy, BCG Matrix Analysis, Porter Value Chain Analysis, Ansoff Matrix Analysis, VRIO / VRIN and Marketing Mix Analysis.

We have additionally used the concept of supply chain management and leadership framework to build a comprehensive case study solution for the case – Business Process Outsourcing at Apollo Health Street

Step 1 – Problem Identification of Business Process Outsourcing at Apollo Health Street - Harvard Business School Case Study

The first step to solve HBR Business Process Outsourcing at Apollo Health Street case study solution is to identify the problem present in the case. The problem statement of the case is provided in the beginning of the case where the protagonist is contemplating various options in the face of numerous challenges that Ahs Bpo is facing right now. Even though the problem statement is essentially – “Global Business” challenge but it has impacted by others factors such as communication in the organization, uncertainty in the external environment, leadership in Ahs Bpo, style of leadership and organization structure, marketing and sales, organizational behavior, strategy, internal politics, stakeholders priorities and more.

Step 2 – External Environment Analysis

Texas Business School approach of case study analysis – Conclusion, Reasons, Evidences - provides a framework to analyze every HBR case study. It requires conducting robust external environmental analysis to decipher evidences for the reasons presented in the Business Process Outsourcing at Apollo Health Street.

The external environment analysis of Business Process Outsourcing at Apollo Health Street will ensure that we are keeping a tab on the macro-environment factors that are directly and indirectly impacting the business of the firm.

What is PESTEL Analysis? Briefly Explained

PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in Business Process Outsourcing at Apollo Health Street case study. PESTEL analysis of " Business Process Outsourcing at Apollo Health Street" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.

How to do PESTEL / PEST / STEP Analysis? What are the components of PESTEL Analysis?

As mentioned above PESTEL Analysis has six elements – political, economic, social, technological, environmental, and legal. All the six elements are explained in context with Business Process Outsourcing at Apollo Health Street macro-environment and how it impacts the businesses of the firm.

How to do PESTEL Analysis for Business Process Outsourcing at Apollo Health Street

To do comprehensive PESTEL analysis of case study – Business Process Outsourcing at Apollo Health Street , we have researched numerous components under the six factors of PESTEL analysis.

Political Factors that Impact Business Process Outsourcing at Apollo Health Street

Political factors impact seven key decision making areas – economic environment, socio-cultural environment, rate of innovation & investment in research & development, environmental laws, legal requirements, and acceptance of new technologies.

Policy Making Impact on Business Process Outsourcing at Apollo Health Street

Government policies have significant impact on the business environment of any country. The firm in “ Business Process Outsourcing at Apollo Health Street ” needs to navigate these policy decisions to create either an edge for itself or reduce the negative impact of the policy as far as possible.

Data safety laws – The countries in which Ahs Bpo is operating, firms are required to store customer data within the premises of the country. Ahs Bpo needs to restructure its IT policies to accommodate these changes. In the EU countries, firms are required to make special provision for privacy issues and other laws.

Competition Regulations – Numerous countries have strong competition laws both regarding the monopoly conditions and day to day fair business practices. Business Process Outsourcing at Apollo Health Street has numerous instances where the competition regulations aspects can be scrutinized.

Import restrictions on products – Before entering the new market, Ahs Bpo in case study Business Process Outsourcing at Apollo Health Street" should look into the import restrictions that may be present in the prospective market.

Export restrictions on products – Apart from direct product export restrictions in field of technology and agriculture, a number of countries also have capital controls. Ahs Bpo in case study “ Business Process Outsourcing at Apollo Health Street ” should look into these export restrictions policies.

Foreign Direct Investment Policies – Government policies favors local companies over international policies, Ahs Bpo in case study “ Business Process Outsourcing at Apollo Health Street ” should understand in minute details regarding the Foreign Direct Investment policies of the prospective market.

Taxation & Regulation Impact on Business Process Outsourcing at Apollo Health Street

Corporate Taxes – The rate of taxes is often used by governments to lure foreign direct investments or increase domestic investment in a certain sector. Corporate taxation can be divided into two categories – taxes on profits and taxes on operations. Taxes on profits number is important for companies that already have a sustainable business model, while taxes on operations is far more significant for companies that are looking to set up new plants or operations.

Tariffs – Chekout how much tariffs the firm needs to pay in the “ Business Process Outsourcing at Apollo Health Street ” case study. The level of tariffs will determine the viability of the business model that the firm is contemplating. If the tariffs are high then it will be extremely difficult to compete with the local competitors. But if the tariffs are between 5-10% then Ahs Bpo can compete against other competitors.

Government Scheme & Subsidies Impact on Business Process Outsourcing at Apollo Health Street

Research and Development Subsidies and Policies – Governments often provide tax breaks and other incentives for companies to innovate in various sectors of priority. Managers at Business Process Outsourcing at Apollo Health Street case study have to assess whether their business can benefit from such government assistance and subsidies.

Consumer protection – Different countries have different consumer protection laws. Managers need to clarify not only the consumer protection laws in advance but also legal implications if the firm fails to meet any of them.

Political System & Stability, and its Impact on Business Process Outsourcing at Apollo Health Street

Political System and Its Implications – Different political systems have different approach to free market and entrepreneurship. Managers need to assess these factors even before entering the market.

Freedom of Press is critical for fair trade and transparency. Countries where freedom of press is not prevalent there are high chances of both political and commercial corruption.

Corruption level – Ahs Bpo needs to assess the level of corruptions both at the official level and at the market level, even before entering a new market. To tackle the menace of corruption – a firm should have a clear SOP that provides managers at each level what to do when they encounter instances of either systematic corruption or bureaucrats looking to take bribes from the firm.

Independence of judiciary – It is critical for fair business practices. If a country doesn’t have independent judiciary then there is no point entry into such a country for business.

Government attitude towards trade unions – Different political systems and government have different attitude towards trade unions and collective bargaining. The firm needs to assess – its comfort dealing with the unions and regulations regarding unions in a given market or industry. If both are on the same page then it makes sense to enter, otherwise it doesn’t.

Economic Factors that Impact Business Process Outsourcing at Apollo Health Street

Social Factors that Impact Business Process Outsourcing at Apollo Health Street

Technological Factors that Impact Business Process Outsourcing at Apollo Health Street

Environmental Factors that Impact Business Process Outsourcing at Apollo Health Street

Legal Factors that Impact Business Process Outsourcing at Apollo Health Street

Step 3 – Industry Specific Analysis

What is Porter Five Forces Analysis

PESTEL stands for political, economic, social, technological, environmental and legal factors that impact the external environment of firm in Business Process Outsourcing at Apollo Health Street case study. PESTEL analysis of " Business Process Outsourcing at Apollo Health Street" can help us understand why the organization is performing badly, what are the factors in the external environment that are impacting the performance of the organization, and how the organization can either manage or mitigate the impact of these external factors.

Step 4 – SWOT Analysis / Internal Environment Analysis

Step 5 – Porter Value Chain / VRIO / VRIN Analysis

Step 6 – Evaluating Alternatives & Recommendations

Step 7 – Basis for Recommendations

References :: Business Process Outsourcing at Apollo Health Street case study solution